Privacy Policy & Legal Notice

• Website name: Love Horizons
• Website address: love-horizons.fun
• Owner & publication director: Frédéric AUTRET
• Contact email: resa[a]love-horizons.fun
• Telephone: +33 6 13 26 20 01
• Hosting: Lodgify

This website presents the world and services of the Love Horizons romantic suite: presentation of the property, practical information, editorial content, contact forms and access to the booking system.

The information provided is intended to be as accurate as possible, but may contain errors or omissions. It is provided for information purposes and may change over time.

Intellectual property

Unless otherwise stated, all content on this website - including texts, images, logos, graphics, videos, audio and layout elements - belongs to its respective authors and/or Love Horizons.

Any reproduction, modification, distribution or full or partial use, without prior written permission, is prohibited.

Unauthorised use may constitute an infringement of intellectual property rights. Any trademarks and logos referred to remain the property of their respective owners.

External links

This website may contain links to third-party websites, including partners and social networks.

Love Horizons cannot be held responsible for the content, operation or use of those third-party websites.

Incoming links

Links to our website are permitted provided that they:

• do not create confusion as to the origin of the content;
• are not misleading, defamatory or contrary to the law or accepted standards;
• respect the integrity and identity of the Love Horizons website.

We reserve the right to request the removal of any link that does not comply with these conditions.

Love Horizons does not knowingly collect personal data without informing users.

Through the website and forms

The following information may be collected:

• first and last name;
• email address;
• telephone number;
• the content of a message or enquiry.

This information is used to respond to your requests and manage communications before your stay.

When booking and checking in

As part of a booking and the pre-arrival registration process, the following information may be collected:

• first and last name;
• postal address;
• email address and telephone number;
• stay dates and booking information;
• information required to manage payment;
• a copy of an identity document where requested.

Payment card data is processed directly by the payment service providers and is not stored by Love Horizons.

This information is used in particular to manage the booking and stay, comply with legal, accounting and security obligations, and respect the rules applicable to the property and its residential building.

In certain circumstances, an identity document may be requested as part of the pre-arrival registration process.

It is used only to:

• meet requirements relating to the residential building and the security of the property;
• verify the identity of guests;
• prevent fraud and uses inconsistent with the intended purpose of the accommodation.

Only information that must be retained for legal or accounting purposes remains stored for the applicable retention periods.

Managing enquiries through the website

• responding to questions and requests for information;
• legal basis: legitimate interest / pre-contractual measures.

Managing bookings and stays

• booking, confirmation, payment, security deposit, check-in, and communications before and during the stay;
• legal basis: performance of the contract.

Legal and accounting obligations

• accounting records and retention of supporting documents;
• legal basis: legal obligation.

Website and property security

• fraud prevention, verification of information necessary for the stay and compliance with rules relating to the property and residential building;
• legal basis: legitimate interest.

Communications

• newsletters or occasional information, where you have consented or where an existing customer relationship allows relevant and limited communication;
• legal basis: consent or legitimate interest.

Your personal data is primarily processed by Love Horizons.

Where necessary, it may also be processed by:

• Lodgify, for managing bookings and information relating to the stay;
• Stripe and PayRequest, for processing payments;
• technical service providers required for the operation of the website and organisation of the stay;
• service providers responsible for guest welcome, cleaning or concierge services, only to the extent necessary for them to perform their services;
• competent authorities, where required by law or as part of a legal procedure.

Retention periods

• Contact data: for as long as necessary to process the request, then for up to 3 years in internal archives;
• Booking and billing data: up to 10 years in accordance with accounting obligations;
• Copies of identity documents: deleted no later than 3 months after the end of the stay;
• Communication data: until consent is withdrawn or the right to object is exercised.

Security

We implement reasonable technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration or destruction.

Payments are processed by specialised service providers, including Stripe and PayRequest, through their own secure infrastructures.

In accordance with the General Data Protection Regulation and applicable French data protection law, you have rights including:

• the right to access your personal data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure, subject to applicable legal retention obligations;
• the right to restriction of processing;
• the right to object, including to certain communications;
• the right to data portability where the legal conditions are met.

To exercise your rights: resa[a]love-horizons.fun

You may also lodge a complaint with the competent data protection authority, including the CNIL in France.

Cookies

This website may use cookies or similar tracking technologies required for its operation, audience measurement or the display of certain third-party content.

Audience measurement tools, including Google Analytics, may be used to better understand how the website is used.

Where consent is required, you can accept or refuse these technologies through the website's cookie management system.

Updates to this policy

This policy may be amended to reflect changes to the website, our practices or applicable regulatory requirements.

The version published on this page is the version currently applicable.