Using the website https://love-horizons.fun implies full and complete acceptance of these general terms of use, as well as this privacy policy.
These terms may be amended at any time without prior notice.
This website presents the universe and services of the Love Horizons love room (presentation of the place, practical information, blog, contact form and link to the booking module).
The information provided is as accurate as possible but may contain errors or omissions. It is given for information purposes only and may be modified at any time.
Unless stated otherwise, all content on the site (texts, images, logos, graphics, videos, sounds, layout elements, etc.) is the exclusive property of their authors and/or Love Horizons.
Any reproduction, modification, distribution or use, in whole or in part, without prior written authorisation is prohibited.
Any unauthorised use constitutes an infringement and may lead to legal action.
The brands and logos mentioned remain the property of their respective owners.
Outgoing links
The site may contain links to other websites (partners, social networks, etc.).
Love Horizons declines all responsibility for the content, functioning or use of these third-party sites.
Incoming links
Links to our site are allowed provided that they:
Open in a new window or tab
Do not create confusion about the origin of the content
Are not misleading, disparaging or contrary to the law or public decency
We reserve the right to request the removal of any link that does not comply with these conditions.
Love Horizons does not collect personal data without the user’s knowledge.
The following data may be collected:
First name, last name
E-mail address
Phone number
Content of the message (information request, question, etc.)
This data is used solely to respond to your request and manage the relationship prior to your stay.
When making a booking or completing an online check-in, via our partners (including Lodgify, Stripe, etc.), the following may be collected:
First name, last name
Postal address
E-mail address, phone number
Stay dates, booking information
Payment data (handled directly by payment providers, not stored by Love Horizons)
Copy of ID document(s) (for certain stays)
This information is necessary in order to:
Manage the booking and stay
Comply with legal, accounting and safety obligations
Meet the requirements of the building’s co-ownership and property manager (the accommodation is part of a condominium with specific rules)
In some cases, an ID document may be requested during online check-in.
These ID documents are used only to:
Comply with the requirements of the co-ownership and building manager (Love Horizons is one of the rare properties of this type located in a condominium)
Verify guests’ identity and prevent uses that are contrary to the intended purpose of the place (fraud, unlawful behaviour, etc.)
Retention period of ID documents:
Copies of ID documents are not kept on a long-term basis
They are deleted in regular “batches”, no later than three months after the end of the stay
Only the data that is strictly required by accounting and legal obligations is retained (invoices with name/surname, amounts, etc.), in accordance with statutory retention periods.
Your data is processed for the following purposes:
Handling requests via the website
Responding to your questions or information requests
Legal basis: legitimate interest / pre-contractual steps
Managing bookings and the stay
Registration, confirmation, payment, security deposit, check-in, communication before and during the stay
Legal basis: performance of the contract
Compliance with legal and accounting obligations
Keeping accounts, retaining supporting documents
Legal basis: legal obligation
Security of the website and the accommodation
Fraud prevention, identification of problematic profiles, compliance with rules imposed by the co-ownership and property manager
Legal basis: legitimate interest
Communication and loyalty-building (newsletters, occasional information)
Only if you have given your consent or if you are already a customer with a clear legitimate interest
Legal basis: consent or legitimate interest (limited, non-intrusive communication)
Your data is mainly processed by Love Horizons (Frédéric Autret) and, where necessary, by:
Our online booking provider (Lodgify)
Our payment provider (Stripe or equivalent)
Our check-in / online registration solution (such as Chekin)
The concierge service responsible for welcome and cleaning (strictly to the extent necessary to prepare your stay)
Competent authorities, if required by law or in the context of legal proceedings.
We never sell your personal data.
All these providers are subject to the GDPR or to equivalent data-protection obligations.
Unless otherwise specified above, data is kept for the following periods:
Contact data (form, e-mail): for the time needed to process the request, then up to a maximum of 3 years in internal archives
Booking / billing data: retained for up to 10 years to comply with legal accounting obligations
Copies of ID documents: deleted no later than 3 months after the end of the stay
Newsletter / communication data: until you withdraw your consent or exercise your right to object
We implement reasonable technical and organisational measures to protect your data against loss, unauthorised access, disclosure, alteration or destruction.
Payments are processed via specialised payment providers (such as Stripe) using security protocols in line with industry standards (encryption, PCI-DSS, etc.).
Discretion and confidentiality are part of Love Horizons’ DNA: our role is to offer you a peaceful break — including when it comes to your digital privacy.
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:
Right of access: to know which data we hold about you
Right to rectification: to correct inaccurate or incomplete data
Right to erasure (within the limits of legal obligations, particularly accounting ones)
Right to restriction of processing
Right to object (notably to certain types of communication)
Right to data portability (in certain cases)
To exercise these rights, you can contact us at:
You also have the right to lodge a complaint with the competent supervisory authority (in France: CNIL – www.cnil.fr).
The website may use cookies or trackers for technical purposes (site functioning), statistical purposes (audience measurement via Google Analytics) or display purposes (third-party content, social networks).
You can manage your cookie preferences directly via your browser (blocking, deletion, etc.).
This privacy policy may be updated to reflect:
Changes in legislation or regulation
Changes in tools or providers
Developments in our services
The version published online on the website is the one that applies at the time of your browsing.
